Terms of service
Terms & Conditions
ARUMA LLC
Last Update 2026MAR08
⸻
1. Acceptance of Terms
This website is operated by ARUMA LLC. Throughout the site, the terms “we”, “us”
and “our”, “ARUMA” refer to ARUMA LLC. We offer this website, including all
information, tools, and services to the user (“you”, “your”), conditioned upon your
acceptance of all terms, conditions, policies and notices stated here. If you do not
agree to these Terms, cease using our website and do not purchase our products.
By using our website and/or purchasing something from us, you engage in our
“Service” and agree to be bound by the following terms and conditions (“Terms of
Service”, “Terms & Conditions”, “Conditions”, “Terms”). These Terms apply to all
users of the site without limitation, and we reserve the right to modify these Terms
at any time without notice.
⸻
2. All sales are final
We do not accept under any circumstances:
• Returns
• Exchanges
• Cancellations
• Reimbursements
Your purchase constitutes full consent & acceptance that all sales are final.
⸻
3. Nature of the products
ARUMA exclusively sells:
• Unique vintage, distressed, second hand items that reflect their own
passage of time and history
• Redesigned, repurposed, altered items aka resignified
You understand that you are purchasing used and / or altered items.
⸻
4. Condition
All items have:
• Signs of use and time, aka distressing or patina
• Variations of texture, especially leather and fur• Imperfections and / or defects
These characteristics tell the unique story of each item, which are the essence of
what ARUMA celebrates: to be unique and different, not a copy + pasta template
of something or someone else.
⸻
5. Sizes & measurements
All sizes & measurements are approximate. We endeavor to accurately show
information, but neither these used items or ARUMA are perfect. We do not accept
any returns for size or measurements.
It’s your responsibility to carefully revise all information before purchase. If you
have questions, just ask us.
⸻
6. Variability of color
Color is very important to us, and we try hard to accurately depict everything,
including colors. If you have questions, just ask us. But we cannot guarantee the
colors shown on your screen are identical to the actual item, which is scientifically
impossible.
When light passes from one medium to another it is subject to dispersion,
diffraction, scattering, polarization, and interference. In a faceted diamond this
produces colored flashes of light, in drops of water it produces rainbows, and in
ice crystals it produces halos around the Sun. Even a colorless, transparent
substance like glass absorbs electromagnetic radiation in the ultraviolet (derived
from the unpairing of paired electrons and their further excitation) and in the
infrared (from the vibrations of atoms, molecules, and larger structural units)
[Encyclopedia Brittanica]. Only a true vacuum has perfect coloration. We live on
Earth, so this is scientifically impossible.
⸻
7. No warranty
All items are sold as-is and without any express or implicit warranty. This includes
guarantees of marketability or suitability for any specific purpose.
⸻
8. Limitation of liability
The total liability of ARUMA LLC will not exceed the amount paid for a product.
ARUMA LLC is not liable for any indirect, special, or consequential damages.
(Hadley v Baxendale, 1854)
⸻
9. Shipping policy• Shipping timelines are estimates
• We do not guarantee exact dates for fulfillment, pickup or delivery
• We are not responsible for carrier shipping delays or damage
• Once a shipment is marked as ‘Delivered’ by the carrier, all responsibility
transfers to the customer
• You are responsible for providing the correct shipping information,
including address and contact information
⸻
10. Chargebacks & fraud prevention
To combat fraud:
• All orders may be subject to additional verification
• We reserve the right to request identity confirmation
• Any order suspected of fraud may be unilaterally cancelled without
warning
Once a purchase has been made, you agree to the dispute resolution process
outlined in section 17 and to not initiate chargebacks.
In the case of payment dispute:
• We will present evidence you accepted these Terms including but not
limited to: all sales are final, all items are used and / or altered, all sizes /
measurements are approximate, color is not guaranteed, and there is no warranty
• We will present the shipping carrier’s proof of delivery
• Any fraudulent behavior may be reported to the relevant authorities
⸻
11. Refusal of service
We reserve the right to unilaterally & without warning:
• Reject or cancel any order
• Limit quantity
• Cancel orders for pricing errors
• Cancel orders for suspected fraud
If an order is cancelled, reimbursement will be sent to the original method of
payment. We are not responsible for your payment method or situation, so if at the
time we go to make reimbursement that original method of payment is not viable,
you forfeit your right to reimbursement.
⸻
12. Commercial resale restriction
We sell items for personal use only. We reserve the right to unilaterally & without
warning:
• Reject or cancel any order• Limit quantity
• Cancel orders for pricing errors
• Cancel orders for suspected fraud
• Block future orders
• Initiate legal action against malicious behavior
Commercial or wholesale exploitation of any kind without prior written permission
is prohibited. Purchase of a product does not transfer or modify the rights of
reproduction, distribution, or commercial exploitation of any of our work.
⸻
13. Creative rights
We modify, alter, redesign, and repurpose (resignify) existing things to bring them
new life and add value while minimizing the impact to our planet. This work by
ARUMA constitutes original creative work and is protected as intellectual property.
Copying or recreating our creative work without prior written permission is
prohibited.
Although the original item may contain intellectual property of third parties, the
artistic intervention by us is completely independent and the exclusive property of
ARUMA. All content, including but not limited to pictures, text, design, branding,
creative interventions are the exclusive property of ARUMA.
We reserve the right to legal action for violating our creative rights, and nothing in
these Terms limits or prevents our ability to do so.
⸻
14. Disclaimer of authenticity and no affiliation
We sell vintage and second hand items that may have their original registered
trademarks. Modifications made by us are done independently and not authorized
by the original manufacturer. ARUMA is not affiliated, associated, authorized or
backed by any company whose original product we are reselling. All brands and
copyrights are property of their respective owners.
⸻
15. Privacy policy
We take privacy and personal information seriously. We are not interested in
details beyond what’s needed to process our mutual transaction, give you what
you ask for, and grow our business. We do not sell or share personal information to
any third party, except as required by law.
ARUMA maintains records of personal information when you:
• Make a purchase
• Subscribe to a newsletter• Contact customer service
Personal information may include:
• Name
• Address
• Phone number
• Payment information
Payments are processed via Shopify. We are not responsible for the means & ways
of any third party, including Shopify.
Payment information may be used to:
• Process orders
• Communicate about purchases
• Improve the customer experience
⸻
16. Cookies Policy
This site uses cookies to:
• Facilitate and process orders
• Improve the customer experience
• Analyze web traffic
• Personalize content
By using our site you accept the use of cookies. You can always delete or edit
cookies from your browser.
⸻
17. Disputes
All disputes arising under this agreement shall be governed by and interpreted in
accordance with the laws of the state of Utah, United States Of America, without
regard to principles of conflict of laws.
We do what we think the right thing to do is. In the event of a dispute, both you &
ARUMA agree to focus on solving problems fairly & expediently by:
1. Communicating directly - Within 30 days of delivery to communicate
directly, attempt to understand, and remedy the issue first with good faith
negotiation
2. Mediation - All parties to this agreement will submit all disputes arising
under this agreement to mediation within 14 days of the failure of negotiations. All
parties agree that before resorting to arbitration, to first to attempt in good faith tosettle the dispute by mediation administered by the American Arbitration
Association (“AAA”), or by mutual agreement of all parties.
3. Arbitration -
3.1 Pleadings. The arbitration demand must be a clear and concise statement of
the claim or dispute, and submitted within 14 calendar days of the failure of
mediation. The respondent’s answer and any counterclaims must be filed within 14
calendar days of service of the demand.
3.2 Arbitrator. Within 7 calendar days after the arbitration demand is served on the
respondent, the parties must jointly select a single arbitrator. If the parties do not
agree on an arbitrator within 7 calendar days, a party may petition the American
Arbitration Association (“AAA”). No party to this agreement will challenge the
jurisdiction or venue provisions as provided in this section. Nothing contained
herein shall prevent the party from obtaining an injunction. These provisions
supersede any contrary arbitral rules that might otherwise apply.
3.3 Prehearing Conference. The arbitrator must promptly set a conference to
clarify the claims and defenses, to establish fair procedures, and to set a schedule
for completing the arbitration.
3.4 Discovery.
(A) Required Disclosures. Except for impeachment-only information, each party
must voluntarily disclose:
(1) the names and addresses of persons who have discoverable information that
the party may use to support its claims or defenses;
(2) a copy of the documents that the party may use to support its claims or
defenses; and
(3) a calculation showing each element of damages.
(B) Depositions. Each party may have no more than 8 hours total for depositions.
(C) Expert-Witness Reports. Each testifying expert must provide:
(1) a written report stating all opinions that he or she will express at the hearing;
(2) the basis and reasons for the opinions;
(3) the facts and data considered in forming the opinions;
(4) all exhibits that will be used to summarize or support the opinions; and
(5) his or her résumé.
(D) Other Discovery. No other discovery is allowed except by the arbitrator and for
good cause.
(E) Discovery Disputes. The parties must confer in good faith to resolve all
discovery disputes. If they cannot resolve these themselves, the parties must
attempt to do so in conference with the arbitrator. If the dispute is not resolved in
conference, the arbitrator must promptly rule on the issues.
3.5 Motions. The parties must not file any motions without first conferring with
opposing counsel and obtaining leave from the arbitrator.
9.6 Final Hearing. The final hearing will be held in Salt Lake City, Utah and must be
concluded within six months of the date the arbitrator is appointed.3.7 Award. The arbitrator must issue a written, reasoned award within 21 calendar
days from the date the hearing is formally closed, or as soon after that as is
feasible. The sole remedy will be actual damages; no punitive damages are
allowed.
3.8 Sanctions. The arbitrator may impose reasonable monetary or other sanctions
against a party, or the party’s lawyer, as appropriate, for failing to comply with
discovery obligations or engaging in other disruptive or dilatory conduct, whether
direct or indirect.
3.9 Costs and Fees. Unless the arbitrator orders otherwise, the parties must share
arbitration costs equally, including the arbitrator’s fees and expenses. Each party
must pay its own expenses and attorneys’ fees. A court reporter’s fees must be
paid by the party who retains the reporter.
3.10 Judicial Confirmation. The arbitrator’s award may be confirmed, modified, or
vacated, and judgment entered, by any state or federal court having subject-
matter jurisdiction sitting in the state of Utah.
3.11 No Invalidation. The arbitrator’s failure to comply with any deadlines specified
is not grounds for invalidating any provision of the Agreement.
⸻
18. Nullity
If any provision of these Terms is or becomes null and void, then the provision
shall be complied with as much as possible. In this event, the other provisions in
the Terms shall remain in effect and the parties shall replace an invalid or
unenforceable provision by one or more new provisions that are in essence as
similar as possible to the original one.